All LG CREATIVE LAB products are shipped directly to the address you indicated by courier. 

The company only ships with insured shipping for the full value of the goods. 

When the products you have ordered are ready to be shipped, we will notify you of the collection of the goods by the courier by phone, email or whatsapp.

The products are shipped fully assembled , with some exceptions that have separate legs to optimize the volume and cost of shipping. 

By email you will receive the instructions for any assembly and the operating video of the products you have chosen.

The courier has the obligation to contact you to agree with you on the most convenient day and time for the delivery of the goods, usually 24/48 hours after notification of acceptance of the goods.

The courier is not obliged to deliver to the floor , but will deliver to the curb, so it is advisable to be in two people at the time of receipt of the goods. 

We are very sensitive to environmental issues, which is why the products are packed in special Eco-Friendly wooden crates that protect the goods and allow them to travel all over the world. 

All packaging is returnable , when you no longer need it, we ask you to let us know so that we can schedule collection by the courier.