Terms of Sale


registered office

in Via XXV Aprile, n. 10, 20855 Lesmo (MB)

VAT no. 02725000968

(hereinafter also referred to as "LG LESMO"), makes available to all users the possibility of purchasing branded products via the Internet on the websites www.lg-lesmo.it and the subdomain www.lg-lesmo.it/shop/ LG LESMO (hereinafter also referred to as "Products") .

1) General notes

These general conditions of sale ("General Conditions") are governed by the Consumer Code (Legislative Decree No. 206/2005 and subsequent amendments) and by the rules on electronic commerce (Legislative Decree No. 70/2003 and smi) and apply exclusively to the remote sale via the web of the Products as identified and listed in the products section of the Sites www.lg-lesmo.it and the subdomain www.lg-lesmo.it/shop/ .

However, these conditions apply exclusively to contracts concluded with consumers, as identified pursuant to art. 3 lett. a) of the Consumer Code; otherwise for the Client - Professional, please refer to the relative conditions of sale on the Site.

Without prejudice to the possibility for LG LESMO to modify these provisions at any time, in the event of changes to these General Conditions, the General Conditions published on the Site at the time the Order is sent by the Customer will apply to the purchase order. Customer (hereinafter "Customer").

2) Object of the contract

With these general conditions of sale, LG LESMO sells and the Customer remotely purchases the Products with the relative Prices as present on the reference Site or indicated by e-mail communication from LG LESMO personnel.

The contract is concluded through the internet, by accessing the www.lg-lesmo.it sites and the www.lg-lesmo.it/shop/ subdomain and following the creation of a purchase order according to the procedure set out in the site itself, or by sending the order by e-mail.

The purchase contracts stipulated on the Site and concerning the Products (hereinafter also "Purchase Contracts" or simply "Contracts") are concluded with the Company LG LESMO.

The Customer undertakes to read, before confirming his order, these general conditions of sale, in particular, the pre-contractual information provided by LG LESMO and to accept them by placing a flag in the indicated box.

By ticking the "I accept the General Conditions of Sale" box when confirming your order on the Site or proceeding with the related payment after receiving a confirmation e-mail for orders sent by e-mail, the Customer acknowledges having read and to unreservedly accept these Terms and the privacy policy.

In the order confirmation e-mail, the CUSTOMER will also receive a copy of these general conditions of sale, however, always available on the site, as required by art. 51 paragraph 1 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014.

3) Pre-contractual information for the consumer pursuant to art. 49 Legislative Decree 206/2005

Before concluding the purchase contract, the Customer takes a look at the characteristics of the goods which are illustrated in the individual sheets produced at the time of the choice by the Customer.

Before concluding the contract and before validating the order with "payment obligation", the Customer is informed of:

- total price of the goods including taxes and ancillary charges, with details of shipping costs and any other costs;

- terms of payment;

- conditions, terms and procedures for exercising the right of withdrawal (point 12 of these conditions), as well as the model withdrawal form referred to in Annex I, part b of Legislative Decree 21/2014;

- information that the Customer will have to bear the cost of returning the goods in case of withdrawal;

- exclusion of the right of withdrawal for customized and made-to-measure products;

- existence of the legal guarantee of conformity for the products purchased.

The Customer may at any time, and in any case before the conclusion of the contract, take note of the information relating to the Company LG LESMO such as the geographical address, telephone number, e-mail address, as indicated below:


registered office

in Via XXV Aprile, n. 10, 20855 Lesmo (MB)


email: info@lg-lesmo.it

4) The products

The products sold by LG LESMO are made of real wood, therefore, the colors and veins of the samples and images on the site are merely indicative of the final result.

All products are built in solid wood, laminated and blockboard.

The veneer is real wood.

The painting is carried out with a mixed water/solvent cycle.

LG LESMO manufactures its products in compliance with the legislation for the protection of the environment and people.

a) outlet products

The Customer may purchase non-custom made products from LG LESMO.

Their origin (warehouse, exhibition, etc.) and their conditions are indicated in the appropriate "Technical Characteristics" tab located on the page of each product.

Outlet products are marked with a yellow label and, in view of the above conditions, are sold at a discount.

Only and exclusively in relation to the purchase of these products, the Customer may exercise the right of withdrawal referred to in point 12) of these conditions.

b) customized products

Except for the products referred to in letter a) of this point 4), the goods sold by LG LESMO are made to order and personalized according to the Customer's requests.

The customer can, in fact, select the type of product desired, the preferred finish among those available and any further processing to be carried out.

Apart from what is contained in the reference websites, it will always be possible for the Customer to contact LG LESMO directly to request the assistance of specialized personnel in order to obtain customized processing of the chosen product.

LG LESMO also allows those who need to create an ad hoc product for their furniture to send a sample of material to the company, so that the LG LESMO product is made with a finish as similar as possible to the one requested.

The Customer is informed that what is foreseen in the previous period will find a natural limit in the origin of the material used and in the artisan realization of the product.

Furthermore, the cost of the customized coloring operation based on the sample sent is subject to a price surcharge equal to 10% of the product price.

Prints on wood

LG LESMO allows the Customer to print selected images on the wood (both on the bases and on the extensions of the extendable tables).

The Customer is free to choose from the samples available on the site in the "Prints" catalogues, or to send his own photograph.

For the best result of printing on wood, the transmitted image must be of high quality; the optimal file size should be at least equal to the size of the base or extension and resolution at 300 dpi.

LG LESMO also has its own graphics department which can take care of resizing the image, if requested by the Customer.

When choosing the file to print, LG LESMO strongly suggests not downloading images from the internet (unless they are purchased on specialized sites or, in any case, they are high resolution) and not to use images taken with mobile phones, smartphones or tablets.

In any case, after the Customer provides his image to LG LESMO, it is checked by the graphics department, which will forward a print preview to the Customer.

LG LESMO does not assume responsibility for the final quality of the print if the Customer disregards the indications given in these conditions or received from the expert staff of the graphics department.

5) Order

Purchase Orders must be made online through the order procedure on the Site, or by sending a communication by email to the addresses indicated.

The Customer successfully concludes the Order Procedure if the Site does not show any error messages (the system cannot detect errors with reference to the data entered by the Customer in the field dedicated to billing and shipping addresses) or if he receives correct confirmation of the successful transmission of the order by the operator LG LESMO.

6) Conclusion and effectiveness of the contract

The Purchase Contract will be considered concluded between LG LESMO and the Customer upon receipt of the Order by LG LESMO.

At the end of the order procedure, an e-mail (hereinafter also referred to as the "Order Confirmation") will be immediately sent to the e-mail address communicated by the Customer.

This Confirmation will contain the summary of the order placed (including the costs of Delivery and the costs relating to any additional Services requested by the Customer).

The order will subsequently be taken over by an operator who will send the Customer the Order Code and a PDF version of these general conditions of sale.

The aforementioned message will also contain the details of the bank transfer or, in any case, the indications relating to the payment of 30% of the total price, requested by LG LESMO as a down payment.

In the absence of the payment of the amount referred to in the previous period, LG LESMO will not undertake the realization of what has been requested.

The company LG LESMO reminds the Customer to check with the utmost attention and care the correctness of the data contained in the Order Confirmation and to communicate any corrections to LG LESMO within 24 (twenty-four) hours of receiving it.

The Order Number communicated by LG LESMO must be used by the Customer in all communications with LG LESMO.

LG LESMO undertakes to describe and present the items sold on the site in the best possible way.

Nonetheless, some errors, inaccuracies or small differences between the site and the real product may occur, due to the nature of the material used.

The photographs of the products presented on the www.lg-lesmo.com and www.lglesmoshop.com sites do not, in fact, constitute a contractual element, as they are exclusively representative.

7) Methods of payment

For the effective transmission of the order to the operational headquarters of LG LESMO, in order to create the requested product, it is necessary to pay an amount equal to 30% of the total by bank transfer in favor of LG LESMO.

The relative balance can be paid in the following ways, in case of:

- collection at the LG LESMO headquarters or delivery by LG LESMO staff:

ñ cash for amounts lower than Euro 990.00=;

ñ cashier's check (issued by the Bank), payable to LG Lesmo snc;

ñ bank transfer to be made at least 5 (five) days before delivery/collection of the goods;

- shipment by courier the balance must be made by bank transfer to be made at least 5 (five) days before delivery.

LG LESMO will issue an invoice relating to the Purchase Order, sending it by e-mail to the holder of the Order, only after the payment of the balance.

In the event that, within 72 (seventy-two) hours of payment of the balance referred to in the previous period, the holder of the Order does not receive the aforementioned invoice by e-mail, he may contact LG LESMO at the addresses indicated.

For the purpose of issuing the invoice, the information provided by the Customer will prevail.

LG LESMO, therefore, reminds the Customer to always check, with the utmost attention, the accuracy of the information provided.

8) Prices

All Product Prices indicated on the Website in the "Products" section include VAT.

The delivery costs and the expenses relating to the additional Services made available by LG LESMO, as indicated in the subsequent articles of these General Conditions, are charged to the Customer.

The Price shown on the Site at the time the Order is sent or in the Order Confirmation email is applied to the Products and Services, without any consideration of previous offers or any subsequent Price changes.

In the event of an IT, manual, technical or any other kind of error which could lead to a substantial change, not foreseen by LG LESMO, of the public sale price, which makes it exorbitant or clearly derisory, the purchase order will be considered invalid and canceled and any amount paid by the Customer will be refunded.

9) Delivery of Products

Delivery methods

The products requested by the Customer can be collected by the same at the LG LESMO operational headquarters located in Lomagna (MB), or they will be delivered by LG LESMO to the address indicated by the Customer.

LG LESMO may carry out the delivery (hereinafter "Delivery Service" or simply "Delivery") by its own personnel or by courier.

- delivery by LG LESMO staff

Deliveries made by LG LESMO personnel are cumulative and include the product unpacking service, demonstration of use of the same and any assembly of the "extension-holder" bracket.

These deliveries are made on Saturdays and only in exceptional cases on Sundays or other days.

- delivery by courier in charge of the service

If it is not possible to deliver the goods through internal staff, the company reserves the right to send the goods by courier.

The courier is not obliged to deliver to the floor, therefore it is advisable to have two people present at the time of receipt of the goods.

In the circumstance referred to in this paragraph, LG LESMO offers the telephone assistance service for the correct unpacking of the product, by contacting the number 329.19.38.014.

In the event of delivery by courier, the Customer is also required to check that the packaging is intact and clean and that the Products received correspond to what is stated in the Order.

In the event of visible defects, such as an incorrect quantity and/or incorrect Product and/or packaging integrity defect, LG LESMO asks the Customer to report the aforementioned anomalies on the transport document, adding the wording WITH RESERVE, and to immediately contact the company to the references indicated on the site.

In any case, the scheduling of the delivery as regards methods, dates and times is at the discretion of the company which will respect the terms established at the time of the order.

At the time of delivery, however, the presence of the customer or a trusted person indicated by the same is always required.

In the event that the Customer is not present at the time of delivery in the place and times indicated, the delivery will be rescheduled with additional costs charged to the customer, the amount of which may vary depending on the delivery method (by internal staff or the courier) and the mileage range.

The Customer is required to inform the company if he has to deliver in restricted areas and to request any transit authorisations.

The Customer must also inform LG LESMO if boats or other particular means are needed to complete the delivery.

In the event that the Customer fails to provide LG LESMO with the information referred to in the previous periods, the delivery will not be made and the Customer will be charged for any unforeseen expenses.

Delivery times

At the time of placing the order, the estimated delivery date will be indicated; however, this date has an exclusively indicative value, therefore, no responsibility can be attributed to LG LESMO in case of variation of the same.

With regard to the Delivery methods, LG LESMO will be exempt from any liability in the event of delays caused by events, acts, facts and circumstances unforeseeable at the time of the conclusion of the individual Purchase Contracts, unavoidable and also beyond the control of LG LESMO ( by way of example: vehicle breakdowns, strikes, riots, natural disasters, etc.).

In such situations, LG LESMO will promptly notify the Customer of a new deadline within which it will fulfill the Delivery and will make every effort to fulfill all its obligations as set out in the Purchase Agreement.

10) Delivery costs

The delivery costs, highlighted in the Purchase Order and in the subsequent order confirmation, are charged to the Customer.

LG LESMO applies tariffs determined on the basis of the weight of the goods purchased and the territorial distance to be covered for delivery.

Additional costs

Additional costs will be charged to the Customer when:

- the Delivery is requested in areas where traffic is subject to limitations and/or prohibitions (for example: restricted traffic areas, areas with limited entry to vehicles, pedestrian areas, etc.);

- the distance between the unloading point and the destination property of the purchased Products is greater than 100 (one hundred) meters; the destination property of the purchased Products does not have a lift, freight elevator, or in any case a staircase and/or doors having dimensions and capacity suitable for the passage and lifting of the Products themselves.

In order to have all the necessary information relating to the costs of these additional services, the Customer may contact LG LESMO, via the contact channels listed in the "Contact" section of the Website, before sending the Purchase Order.

After sending the Order, the Customer will be required to contact LG LESMO again via the aforementioned contact channels, to promptly inform LG LESMO of the need for the aforementioned additional services and to proceed with the relative payment to be made in the manner referred to in point 7 ).

LG LESMO informs all its Customers that, in the event of failure to inform them in advance about the need for the aforementioned Additional Services, LG LESMO may not be able to complete the Delivery of the Products within the agreed times, and may also have to carry out a second Delivery, which will be totally charged to the Customer.

Also, in the event of lack of prior information, LG LESMO reserves the right as of now to charge the Customer for all the related costs for the additional services indicated above and not communicated in advance.

11) Obligations of the Consumer

By ordering the personalized Products on the Site or by e-mail, the Customer declares and guarantees that he has the legal capacity to enter into a contract and also acknowledges the following.

Personalized Content

LG LESMO is in no way able to verify the origin and nature of the images printed with the use of the service offered, over which, therefore, it cannot exercise any form of control.

The Customer therefore acknowledges that LG LESMO does not check such contents in advance.

The Customer declares that the images transmitted do not violate mandatory rules of public order and morality and acknowledges that all information, photographs, images or any other material sent for processing/printing falls under his sole and exclusive responsibility.

The Customer also declares to be the owner of the rights relating to the contents of which he requests the reproduction or, in any case, to be in possession of the correct authorization of the legitimate owners.

The Customer undertakes, in particular, not to use the service to print:

- illicit, harmful, threatening, abusive, harassing, defamatory and/or slanderous, vulgar, obscene, pornographic, harmful to the privacy of others, racist, classist or otherwise objectionable content;

- content that he does not have the right to transmit by virtue of a provision of the law, a contract or due to a fiduciary relationship;

- content that violates patents, trademarks, copyrights, advertising rights or other industrial and/or intellectual property rights of third parties.

The Customer relieves LG LESMO from any liability deriving from the violation of the aforementioned obligations, from the violation of the law and of the provisions that protect the copyright right as well as from any content that may in any way be offensive or defamatory for third parties.

The Customer undertakes to indemnify LG LESMO, the company's employees and collaborators from any claim, claim or dispute, including all expenses and charges, deriving from the use of the service by the customer.

12) Right of withdrawal

In accordance with the legal provisions in force, if the Customer is a "Consumer", as defined in article 3 of the Consumer Code, he is entitled to the rights referred to in articles 52 et seq. of the Consumer Code, as amended by Legislative Decree of 21/02/2014 n. 21, and, therefore, the right to withdraw from the Purchase Contract (hereinafter also only "Right of Withdrawal") for any reason, without explanation and without any penalty, within 14 days from the date of receipt of the products, with the methods specified below.

The right of withdrawal, by virtue of the aforementioned legislation, can only be exercised for the outlet products referred to in point 4 letter a).

The Customer who intends to exercise the right of withdrawal must communicate it to LG LESMO through an explicit declaration (hereinafter also the "Notification of Withdrawal"), which can be sent - before the expiry of the Withdrawal Period as indicated above - by registered letter with notice receipt or telegram addressed to


Via XXV Aprile, no. 10

20855 Lesmo (MB)

The Customer may also exercise the right of withdrawal by sending, in the aforementioned manner, the "standard withdrawal" form, as per Annex I, part B, Legislative Decree 21/2014, the text of which is shown below:

Model withdrawal form pursuant to art. 49, paragraph 1, lett. h)

(fill in and return this form only if you wish to withdraw from the contract)

Hereby I/we (*) notify (*) the withdrawal from my/our (*) contract of sale of the following goods/services (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s).

- Address of the consumer(s).

- Signature of the consumer(s) (only if this form is sent in paper version)

- Date

(*) Delete the unused wording.

LG LESMO, following receipt of the notice of withdrawal, will forward the Case Number to the Consumer by e-mail, which must be indicated by the Consumer when returning the Product(s).

The Return of the Product(s) must take place within 14 (fourteen) days from the date on which the Consumer communicated his/her decision to withdraw pursuant to art. 52 of the aforementioned Consumer Code. The aforementioned deadline will be respected if the Consumer sends back or returns the Product/s subject to Withdrawal before the expiry of 14 (fourteen) days.

LG LESMO reminds its Consumers that the transport costs relating to the return of the Product/s subject to Withdrawal are borne by the Consumer and that the Return is under the complete responsibility of the Consumer himself.

LG LESMO also reminds its Consumers, before the Return, to check that the Product/s subject to Withdrawal is/are intact and in a normal state of conservation, inserted in the original packaging, complete in all its parts (including packaging and accessory documentation).

If the right of withdrawal has been correctly exercised in accordance with the provisions of articles 52 et seq., without prejudice to LG LESMO's ability to verify the integrity and correct functioning of the returned products, LG LESMO will reimburse the Consumer for the full amount already paid, within 14 (fourteen) days from the day on which been informed of the Consumer's decision to withdraw from the Purchase Agreement.

LG LESMO, pursuant to and by effect of art. 56 of the Consumer Code as amended by Legislative Decree n. 21/2014, reserves the right to withhold the refund until it has received the Product(s).

The amount will be refunded using the same means of payment used by the Consumer for the initial transaction, unless expressly requested otherwise by the Consumer.

13) Exclusion of the right of withdrawal

In accordance with art. 59 of the Consumer Code, the right of withdrawal is legitimately excluded for products made to measure and clearly personalized.

Therefore, LG LESMO informs the Customer that it will not be possible to exercise the right of withdrawal referred to in point 12) in case of purchase of products referred to in point 4 letter b).

14) Legal guarantees

The Consumer Customer has the right to make use of the legal guarantee provided by the Consumer Code in articles 128 to 132.

This Guarantee provides, among other things, that the Consumer, under penalty of forfeiture, notifies LG LESMO of any lack of conformity found in the product purchased within 2 (two) months of discovery (pursuant to Article 132, Consumer Code) and, in any case, no later than 2 (two) years after delivery of the product.

Following this complaint, the Consumer will have the right to request the repair or replacement of the Product.

By virtue of the above legal guarantee, LG LESMO is, therefore, responsible for any lack of conformity that occurs within 2 (two) years from the Delivery of the Product. Beyond this term, LG LESMO, therefore, will not be liable for any lack of conformity found by the Consumer.

Following the Customer's complaint, LG LESMO will verify the actual existence of lack of conformity.

In the event that, to carry out the checks referred to in the previous period, LG LESMO personnel go to the Customer's home, or the Company bears the costs of returning the goods and no discrepancy is found in the product, the Customer will be required to pay LG LESMO the cost of the intervention or any other expense incurred by it.

In the event of replacement or repair of the Product, the terms of the guarantee relating to the Product given in replacement or resulting from the repair are the same as for the original product. Therefore, the total two-year duration of the legal guarantee will in any case start from the Delivery of the original product.

In order to take advantage of the guarantee, it is recommended to show the proof of purchase.

LG LESMO declines all responsibility for damages that may directly or indirectly arise to people or things as a result of failure to observe all the specifications indicated in the specific instructions delivered together with the product and, in particular, in relation to the warnings in terms of use and maintenance of the product .

15) Integrity

These General Conditions of Sale consist of all the clauses that compose them. If one or more provisions of these General Conditions of Sale is considered invalid or declared as such pursuant to the law, regulation or following a decision by a Court having jurisdiction, the other provisions will continue to have full force and effect.

16) Applicable law and competent court

These General Conditions of Sale are subject to Italian law.

Any dispute that does not find an amicable solution will be submitted to the exclusive jurisdiction of the Court of the place of residence or domicile of the CUSTOMER, if located in the territory of the State.

In any case, it is possible to optionally resort to the mediation procedures referred to in Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale.

17) Treatment of personal data

The Customer's data is processed by LG LESMO in compliance with the provisions of the legislation on the protection of personal data, as specified in the information provided on the Site.